ABOUT SUSTAINALYTICS

Sustainalytics has been a leading independent provider of Environmental, Social and Governance (ESG) research for the last 25 years. Our insights are used by clients to make better informed investment decisions, engage with companies in relation to their business activities and drive change.

Sustainalytics is a growing organization with 800 employees and 17 offices globally. We have a flexible and supportive working culture and empower our employees to progress and develop quickly in an entrepreneurial environment.

For more information, visit www.sustainalytics.com

Under COVID-19 circumstances, all Sustainalytics employees are now working from home. More than ever, ESG factors are critical to building a more ethical and sustainable global economy. Our teams need passionate colleagues to join us in delivering quality research products to our clients worldwide.

Our recruitment and selection process is continuing via phone or video meetings. New team members are onboarded and start their first day with the company from the safety of their homes.

We rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices.


POSITION PURPOSE:

We are looking for an ambitious customer facing professional to join our newly formed, fast growing Customer Success team. This is a perfect role for someone who has expertise in bond markets, thrives in a client-facing role, and enjoys relationship building. This position will provide expert support to our sustainable finance solutions clients, ensuring client satisfaction and creating opportunities for revenue growth.


KEY RESPONSIBILITIES:

  • Serve as the primary contact for the onboarding of new SPO customers
  • Assure customer expectations/promises and deliverables are managed and met
  • Hand-hold client from Sales-Close to handover and again until the next sale
  • Resolve issues through escalate or by providing or organizing assistance for the customer
  • Be the customer’s main point of contact, working collaboratively across internal teams to enhance their customer experience and satisfaction, and to resolve issues
  • Support the broader team in its goals of churn reduction and customer retention
  • Build relationships with customer’s decision makers in Procurement, Sustainability, Investor Relations and Treasury departments and identify upsell opportunities within these departments
  • Conduct presentations and training sessions on Sustainalytics products & services.
  • Assist with organization of sales related events and conferences.
  • Develop ESG and Sustainable Supply Chain industry knowledge.
  • Support Roadshows, investor inquiries and marketing of Issuances
  • Create demand for this service through business development, training of sales and partners.
  • Collaborate closely with Sales to support renewals, expansion opportunities and added support to customers for products that are in pilot or beta


QUALIFICATIONS:

  • A keen interest and ability to learn the ICMA and the sustainable bonds market and knowledge of ESG and Sustainability
  • Minimum 2-3 years of client facing sales or service experience and commercially astute and a relationship builder
  • Excellent administrative skills and attention to detail
  • Ability to collaborate within a team environment
  • Desire to work in a fast-paced environment
  • Experience using a CRM like Hubspot, Salesforce or Microsoft Dynamics
  • Experience analyzing and interpreting customer interaction data from a CRM
  • Proven proactive problem solver
  • Highly self-motivated, with ability to work independently


APPLICATION & INTERVIEW PROCESS

In keeping with our ongoing efforts to represent the diversity of our community, we strongly encourage people from diverse groups to apply. Sustainalytics is committed to providing accommodations for individuals with disabilities, upon request.

Sustainalytics thanks all applicants for their interest, however only those applicants requested to participate in the interview process will be contacted.

Your privacy while being in contact with Sustainalytics is one of our fundamental commitments here. Review our Privacy Policy to find out more about how we handle the personal data you provide us during the recruitment process.