Sustainalytics has been a leading independent provider of Environmental, Social and Governance (ESG) research for the last 25 years. Our insights are used by clients to make better informed investment decisions, engage with companies in relation to their business activities and drive change.

Sustainalytics is a growing organization with 600 employees and 17 offices globally. We have a flexible and supportive working culture and empower our employees to progress and develop quickly in an entrepreneurial environment.

For more information, visit www.sustainalytics.com


The Sustainable Finance Solutions (SFS) Team is a rapid growth business that is responsible for developing and bringing ESG products to multi-national corporations and financial institutions.

Our services include green/social/sustainability bond second-party opinions, annual compliance reviews, and other services that help our clients to provide sustainability insights to investors and lenders.

This successful new business is already surpassing sales forecasts and has been recognized as “the most impressive second opinion provider” by Global Capital for the past two years. See our Green & Social Bonds services for more information.


As part of the Operations unit within the Sustainable Finance Solutions (SFS) team, the Manager, Operations will lead the global resourcing and operational efficiency of our Projects team in delivering second-party opinions to bond issuers, ESG ratings to corporate clients, and related products.

This unit is responsible for developing processes and tools which support the team in scaling a growing portfolio of client deliverables in terms of both quantity, quality and timeliness. The volume of client deliverables and SFS team size have grown by over 40% per year, requiring new approaches to scaling efficiency.

This position covers a broad range of operational and quality management tasks; combining analytical, technical, project management and communication skills to play this role successfully. This position will allow you to be part of a fast-growing and successful organization, work in an entrepreneurial and international environment and quickly assume new responsibilities.


  • Working closely with the Executive Director and other key stakeholders, develop the strategic plan for all new business processes or data management systems to track and resource the delivery of our Opinion Services and ESG Ratings products
  • Managing the creation of business process documentation and team workflows
  • Developing tools and business processes for quality assurance, monitoring quality-related KPIs, and responding to quality management issues
  • Monitoring progress on team targets and providing weekly and monthly updates to the Executive team on progress towards production targets
  • Leading the assessment and utilization of team capacity across regions to effectively resource and schedule projects on an ongoing basis
  • Using data management tools and prediction models to understand capacity constraints and work with the team to resolve issues as they arise in a timely manner
  • Managing the development, training, and growth of two Operations team members


  • 5+ years of experience in process improvement and operational efficiency;
  • Experience in managing and training teams;
  • Master’s degree in related discipline;
  • Project Management Professional (PMP) certified;
  • Experience in dealing with complex Excel workbooks, VBA for Excel, SQL and/or other database management tools an asset;
  • Experience with, or willingness to learn, SharePoint, PowerBI;
  • Experience with, or willingness to learn dynamic publishing software;
  • Flexible mindset; adaptable to a constantly shifting work environment;
  • Strong analytical skills and creative, problem-solving attitude;
  • Strong communication skills that allow you to collaborate with stakeholders from all teams and at all levels;
  • Excellent English business writing skills;
  • Passion for sustainable finance an asset;
  • Innovative and entrepreneurial;
  • Alignment with Sustainalytics’ mission, vision and values;


In keeping with our ongoing efforts to represent the diversity of our community, we strongly encourage people from diverse groups to apply. Sustainalytics is committed to providing accommodations for individuals with disabilities, upon request.

All applications will be treated with the highest level of discretion and will be accepted until Friday, December 13, 2019. We intend to interview qualified candidates prior to the application deadline, so we advise you to apply as soon as possible.

Sustainalytics thanks all applicants for their interest, however only those applicants requested to participate in the interview process will be contacted.

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