Sustainalytics has been a leading independent provider of Environmental, Social and Governance (ESG) research for the last 25 years. Our insights are used by clients to make better informed investment decisions, engage with companies in relation to their business activities and drive change.
Sustainalytics is a growing organization with 800 employees and 17 offices globally. We have a flexible and supportive working culture and empower our employees to progress and develop quickly in an entrepreneurial environment.
For more information, visit www.sustainalytics.com
Under COVID-19 circumstances, all Sustainalytics employees are now working from home. More than ever, ESG factors are critical to building a more ethical and sustainable global economy. Our teams need passionate colleagues to join us in delivering quality research products to our clients worldwide.
Our recruitment and selection process is continuing via phone or video meetings. New team members are onboarded and start their first day with the company from the safety of their homes.
We rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices.
For our newly founded Inbound Team, we are looking for an energetic and empathetic team lead with the ability to guide and motivate the team, to plan the shifts and track the team’s performance, to ensure a smooth-running workflow and excellent customer experience.
The main objective of the team is to serve as a single point of contact for all incoming enquiries by providing excellent customer service to our clients via the web, email and calls. The team will assist clients with their questions to the extent of your training and otherwise connect them with the best suited colleagues amongst our various teams. This is a customer service role.
The role requires a high level of adaptability and work experience in a fast-paced environment and the ability to quickly develop a broad understanding of our business. We hope to find a team lead with strong communicational and organizational skills, and with a diligent and collaborative work ethic to manage the team.
Key responsibilities include:
The candidate should have the following qualifications:
In keeping with our ongoing efforts to represent the diversity of our community, we strongly encourage people from diverse groups to apply. Sustainalytics is committed to providing accommodations for individuals with disabilities, upon request.
Sustainalytics thanks all applicants for their interest, however only those applicants requested to participate in the interview process will be contacted.