Sustainalytics has been a leading independent provider of Environmental, Social and Governance (ESG) research for the last 25 years. Our insights are used by clients to make better informed investment decisions, engage with companies in relation to their business activities and drive change.

Sustainalytics is a growing organization with 700 employees and 17 offices globally. We have a flexible and supportive working culture and empower our employees to progress and develop quickly in an entrepreneurial environment.

For more information, visit www.sustainalytics.com

Due to the present conditions relating to COVID-19, all Sustainalytics employees are now working from home. More than ever, ESG factors are critical to building a more ethical and sustainable global economy. Our teams continue to hire passionate colleagues to join us in delivering quality research products to our clients worldwide.

Our recruitment and selection process is continuing via phone or online -video meetings. New team members are onboarded and commence employment with the Company from the safety of their homes.

We rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration of our corporate processes.


The successful candidate will join the newly established Process Excellence team whose vision is to create and support a companywide standard of quality and drive a culture of accountability. As a member of the PE team, the candidate will leverage their consulting skills in working with various research and product teams to optimize business processes and tools while delivering customer value. As such, the role will require close collaboration with a wide variety of stakeholders. The candidate will play a critical role in improving our internal quality standards to meet the growing needs of Sustainalytics’ clients.


Under the leadership of the Director, Process Excellence, you will be responsible for:

Process Excellence Projects

  • Participating in and/or leading enterprise-wide operational improvement initiatives
  • Analyzing and deconstructing complex business problems into manageable process improvement projects or programs
  • Collaborating with departmental stakeholders in understanding operational challenges and identifying opportunities to improve business processes to enable the organization to better achieve its goals
  • Eliciting requirements and driving process change using staff interviews, document analysis, requirements workshops, surveys, business process descriptions, business analysis and workflow analysis
  • Identifying key quality risks across teams and building tools to address and monitor these risks
  • Designing and/or implementing end to end process changes (including policies, KPIs, data reporting, governance, SLAs) to ensure efficiency, and effectiveness of processes to meet business objectives, compliance with regulations, legal contracts and other requirements to minimize liability and risk
  • Providing input into the development of technical solutions to support and automate processes as needed

Quality Management Standard Setting and Governance

  • Supporting the development of a companywide quality management and measurement framework system
  • Contributing to regular reporting on quality performance for various stakeholders

Change Management

  • Being a change agent to drive a vision of corporate accountability for quality
  • Guide and support team members through complex process and operational change initiatives



  • 5-7 years of experience in process analysis continuous improvement and quality management, ideally in data and research firms
  • Six sigma or lean methodology certification
  • Demonstrated ability to create solutions that significantly improve practices to achieve high yielding business results
  • Strong project management skills
  • Self-starter with a high degree of ownership, sound business acumen and advanced analytical skills
  • Strong communication and influencing skills
  • Proactive in seeking out learning opportunities
  • High tolerance for ambiguity and adept at driving outcomes within a fast paced rapidly changing environment
  • Alignment with the company’s mission, vision and values


  • PMP or similar project management certification
  • Undergraduate/post-secondary education; Masters considered an asset
  • Change Management accreditation
  • Experience building reports and dashboards using SQL, AppScript/Java/Python, Power BI, PowerApps


In keeping with our ongoing efforts to represent the diversity of our community, we strongly encourage people from diverse groups to apply. Sustainalytics is committed to providing accommodations for individuals with disabilities, upon request.

Sustainalytics thanks all applicants for their interest, however only those applicants requested to participate in the interview process will be contacted.

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