ABOUT SUSTAINALYTICS

Sustainalytics has been a leading independent provider of Environmental, Social and Governance (ESG) research for the last 25 years. Our insights are used by clients to make better informed investment decisions, engage with companies in relation to their business activities and drive change.

Sustainalytics is a growing organization with 700 employees and 17 offices globally. We have a flexible and supportive working culture and empower our employees to progress and develop quickly in an entrepreneurial environment.

For more information, visit www.sustainalytics.com

Under COVID-19 circumstances, all Sustainalytics employees are now working from home. More than ever, ESG factors are critical to building a more ethical and sustainable global economy. Our teams need passionate colleagues to join us in delivering quality research products to our clients worldwide.

Our recruitment and selection process is continuing via phone or video meetings. New team members are onboarded and start their first day with the company from the safety of their homes.

We rely on virtual team meetings and management practices, as well as a remote buddy program, to support a smooth integration in our virtual offices.

POSITION PURPOSE:

Retain and grow existing customer revenue by developing customer relationships that improve satisfaction and promote retention, as well as identifying opportunities for upsell.

KEY RESPONSIBILITIES:

  • Assume responsibility for relationship management and retention of Gold and Platinum Socio-Economic and Supply Chain clients
  • Proactively manage churn and enhance customer retention
  • Be the client’s main point of contact, working collaboratively across internal teams to enhance their customer experience and satisfaction
  • Build relationships with client’s decision makers in Procurement, Sustainability, Investor Relations and Treasury departments and identify upsell opportunities within these departments
  • Conduct presentations and training sessions on Sustainalytics products & services.
  • Assist with organization of sales related events and conferences.
  • Develop ESG and Sustainable Supply Chain industry knowledge.
  • Serve as the primary contact for the onboarding of new clients and their users, as well as provide ongoing support on the Buyer Platform.
  • Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities.

QUALIFICATIONS

  • Minimum of 3 years in an account management or customer success role
  • Excellent administrative skills and attention to detail
  • Strong interpersonal skills including demonstrated experience in a customer facing role
  • Ability to collaborate within a team environment
  • Desire to work in a fast-paced environment
  • Experience using a CRM like Hubspot, Salesforce or Microsoft Dynamics
  • Experience analyzing and interpreting customer interaction data from a CRM

APPLICATION & INTERVIEW PROCESS

In keeping with our ongoing efforts to represent the diversity of our community, we strongly encourage people from diverse groups to apply. Sustainalytics is committed to providing accommodations for individuals with disabilities, upon request.

Sustainalytics thanks all applicants for their interest, however only those applicants requested to participate in the interview process will be contacted.

Your privacy while being in contact with Sustainalytics is one of our fundamental commitments here. Review our Privacy Policy to find out more about how we handle the personal data you provide us during the recruitment process.